Hello

With over 25 years of experience as a senior executive leader in customer experience, technology, and operations, I have built a career defined by transformation, innovation, and empowering people. My professional journey has spanned Fortune 500 companies, consultative leadership roles, and entrepreneurial ventures, with a consistent focus on aligning strategic vision with actionable results.

As a Vice President of Customer Service, Vice President of Operations and a CIO/CTO, I have led large-scale organizations at AT&T, DIRECTV, and Vation Ventures, overseeing teams of over 15,000 professionals and managing annual budgets exceeding $500 million. My career highlights include transforming customer care operations, integrating cutting-edge technologies like AI and SaaS solutions, and driving cultural and operational excellence during mergers and acquisitions.

My expertise lies at the intersection of people, process, and technology. From integrating CRM platforms and scaling AI-powered tools to optimizing IT ecosystems, I have helped organizations achieve measurable outcomes—such as reducing operating costs by 25%, increasing Net Promoter Scores by 200%, and maintaining industry-leading customer satisfaction. I’ve also built high-performing teams by focusing on employee development, fostering engagement, and creating clear paths for success.

I thrive on solving complex challenges through strategic planning, data-driven decision-making, and innovation. My strengths include organizational transformation, program and portfolio management, vendor and stakeholder management, financial oversight, and governance. Equally, I am committed to fostering collaboration and building cultures of trust and empowerment that allow teams to deliver their best work.